We want you to enjoy quality products that enable you to operate your business or organization effectively. We recognize that occasionally you may need to return an item that was ordered incorrectly, did not meet your specifications, or had concealed damage. Therefore, we make every effort to process an item that needs to be returned quickly and with minimal effort on your part. We typically process returned items within 24 hours of pick up. Your relationship builder will deliver a replacement item or credit memo within two business days, or we will email your credit memo depending upon your preference.
Standard Stock Items
We offer customers credit when they return unwanted and/or unused items in their original packaging within 30 days of delivery. After 30 days, we will consider items for return on a case-by-case basis. For any approved item being returned after 30 days, we charge a nominal restocking fee. Please use the following guidelines when returning merchandise:
- The item must be in its original packaging and in resellable condition (i.e., the packaging cannot be torn, marked up, or in any way considered unfit for resale);
- The item must be returned within 30 days of the delivery date; and
- The item must be a standard stock item.
Food, Beverages, Medicines, and Special Order Items
Please note that we are unable to accept any unwanted item for return that is a food, beverage, medicine or “special” order item. (Examples of “special” ordered items include personalized stamps and nameplates, furniture that has been special ordered from the manufacturer, custom business forms, etc.) Unfortunately, our suppliers do not allow us to return any items that fall into one of these categories for any reason other than issues with the quality of the product itself. Therefore, we ask our customers to consider all purchases of items falling into one of these categories as final.