• What if I receive a damaged item or an item with parts missing?

Our delivery drivers do their best to inspect packaging before delivering your orders.  However, when damage is concealed or a product is defective, we will replace the item as soon as possible.  Typically, replacement occurs within one to two business days.  Timing of replacement is based on stock availability and time to ship from our distribution facilities.  Warranties on certain merchandise (e.g., furniture, calculators, fax machines) are based on the manufacturers’ warranty agreements.

To return an item online, simply login and go to the Contact Us section of the web site.  Click on “Return Request” found at the top section of the page.  Enter the required information and select “Send Request” at the bottom of the page.

We will reply by email with a Return Authorization Form within 24 hours from receipt of your request.  Please affix the Return Authorization to the packaged return product and leave it in the area where deliveries are made, visible to the driver. Generally, returns are picked up at the time of the next scheduled delivery, or within ten business days of the Return Request Authorization, whichever is sooner.

No returns of any kind can be accepted without a return authorization number.  In order for the Delivery Driver to pick up a return, the Return Authorization must be attached to the package.  Any claims for damage and/or shortages must be made within 5 days of the date of delivery.

Posted in: Rest of US, Returns and Warranties